Terms of Service

1. Eligibility and Accounts

• The Services are intended for licensed dental professionals, dental practices, dental laboratories, and their authorized staff acting in a professional capacity. You must be at least 18 years old to use the Services.
• You must provide accurate and complete registration information and keep it up to date. If you sign in with a third-party account such as Google or Microsoft, your use of that account is also subject to that provider's terms.
• You are responsible for safeguarding your login credentials and for all activity under your account. Notify us immediately at support@rodinworks.com of any unauthorized use.

2. The Services

The Services provide cloud-based tools for managing dental cases, uploading and reviewing 3D scans, and generating AI-assisted designs such as restorations, pediatric crowns, whitening trays, and smile design previews. We may add, change, or remove features from time to time. Some features are offered on a trial or preview basis and may be changed or discontinued.

3. Professional Responsibility and AI Output

The Services are design tools for use by qualified professionals. They do not provide medical or dental advice, diagnosis, or treatment, and they do not replace your professional judgment.

• Designs, models, measurements, images, and other content generated by the Services, including by artificial intelligence ("Output"), may be inaccurate or incomplete. Output depends heavily on the quality of the scans and information you provide.
• You are solely responsible for reviewing and verifying all Output before any clinical or manufacturing use, for all treatment decisions, and for compliance with the laws, regulations, and professional standards that apply to your practice.
• Smile design and other visual previews are illustrations only and do not represent guaranteed treatment outcomes.
• Responses from the AI assistant are for general informational purposes and should be independently verified.

4. Patient Data and HIPAA

• You may upload information about your patients, including protected health information ("PHI"). You represent that you have all consents, authorizations, and rights required by law to provide that information to us and to have us process it as described in these Terms and our Privacy Policy.
• Where you are a HIPAA covered entity (or a business associate of one), we act as your business associate when we process PHI for you. Our processing of PHI is governed by our Business Associate Agreement ("BAA"), which you may request by contacting us. Accepting these Terms does not by itself execute a BAA. If these Terms conflict with a BAA regarding PHI, the BAA controls.
• Do not upload more patient information than is reasonably necessary for the Services you use.

5. Subscriptions, Trials, RodinCash, and Payment

Subscriptions and automatic renewal

Paid plans are billed in advance on a monthly or annual basis, as selected at checkout. YOUR SUBSCRIPTION RENEWS AUTOMATICALLY at the end of each billing period at the then-current price for your plan, and you authorize us to charge your payment method on file for each renewal, until you cancel. We will notify you in advance of any price change, and the new price will apply from your next renewal.

Cancellation

You can cancel at any time from the Billing page in your account settings or by contacting support. Cancellation stops future renewals and takes effect at the end of the current billing period; you keep access to your plan until then.

Free trials

We may offer a free trial for new accounts. A valid payment method is required to start a trial. Unless you cancel before the trial ends, your trial will automatically convert to the paid plan you selected, and your payment method will be charged at the start of the first billing period. The trial length, plan, and price are shown before you start the trial.

Plan changes

Upgrades take effect immediately, and the unused portion of your current plan is credited toward the new plan. Downgrades take effect at the start of your next billing period.

Case charges

Creating cases in certain applications uses your plan's included cases. When your included cases are used up, or for applications not included in your plan, case fees are paid from your RodinCash balance. Each application discloses its price and when the charge occurs (for example, when a case is submitted or when it is completed) before you confirm.

RodinCash

RodinCash is a prepaid balance that can be used only for purchases within the Services. Purchased RodinCash does not expire. It has no cash value, is not transferable, and cannot be redeemed for cash except where required by law. Canceling a subscription does not remove your RodinCash balance. If you turn on Auto Reload, you authorize us to charge your default payment method the amount you select each time your balance falls below the threshold you set, until you turn Auto Reload off.

Payment processing

Payments are processed by Stripe and are subject to Stripe's terms. You authorize us and Stripe to charge your payment method for all fees you incur. If a payment fails, we may suspend paid features until the balance is paid.

Taxes

Fees are exclusive of applicable taxes unless stated otherwise. You are responsible for any sales, use, or similar taxes, which we may collect where required by law.

Refunds

Except as required by law or expressly stated in the Services, fees are non-refundable, including subscription fees for partial billing periods and case fees once the charge has occurred. If we approve a refund, it is returned to the original payment method, typically within 5–10 business days.

6. Acceptable Use

You agree not to:

• Use the Services in violation of any law or regulation, or upload content you do not have the right to use;
• Share your account with others or access another user's account without permission;
• Access or attempt to access data, systems, or features you are not authorized to use, or probe, scan, or test the vulnerability of the Services without our written permission;
• Interfere with or disrupt the Services, including by uploading malware or placing an unreasonable load on our infrastructure;
• Reverse engineer, decompile, or attempt to extract the source code or models underlying the Services, except as permitted by law;
• Scrape the Services, or use the Services or Output to build a competing product or to train machine learning models;
• Systematically download, copy, or redistribute our crown libraries, templates, or other platform design assets, sell them as standalone files, or use them to create a competing design library. Being technically able to download a file does not expand your license to it;
• Abuse free trials, referral rewards, refunds, or payment mechanisms, or evade plan or account limits;
• Resell, sublicense, or provide the Services to third parties except as expressly permitted by us.

7. Your Content and Output

You retain ownership of the scans, files, and other content you upload ("Your Content"). You grant us a non-exclusive, worldwide, royalty-free license to host, store, copy, process, transmit, and display Your Content as necessary to provide, secure, and support the Services, including through our service providers. Output may incorporate our pre-existing crown libraries, templates, and other platform materials. Subject to your payment of applicable fees, we grant you a perpetual, non-exclusive license to use, modify, and manufacture from the Output generated for your cases for the treatment of the patients concerned, including remakes; this license survives cancellation of your subscription. We retain all rights in our underlying libraries and platform materials, and these Terms do not give you any right to use them separately from the Output.

If you send us suggestions or feedback, we may use them without restriction or obligation to you.

8. Our Intellectual Property

The Services, including our software, AI models, designs, templates, and trademarks, are owned by Pac-Dent and its licensors and are protected by intellectual property laws. Subject to these Terms, we grant you a limited, non-exclusive, non-transferable, revocable right to access and use the Services for your internal professional purposes during your subscription. All rights not expressly granted are reserved.

9. Third-Party Services

The Services may integrate with or rely on third-party services, such as intraoral scanner clouds, sign-in providers, payment processors, and AI engines. Your use of third-party services may be subject to their terms. We are not responsible for third-party services we do not control, and their availability may change. Dealer, representative, and referral relationships may be governed by separate agreements; these Terms do not create any agency, exclusivity, or resale rights.

10. Suspension and Termination

You may stop using the Services and cancel your subscription at any time. We may suspend or terminate your access if you violate these Terms, fail to pay fees when due, create risk or possible legal exposure for us or others, or if we discontinue the Services. Where reasonable, we will give you notice and an opportunity to cure. After termination, you may request a copy of Your Content for a reasonable period, after which we may delete it, subject to any BAA and applicable law. Sections that by their nature should survive termination will survive.

11. Disclaimers

THE SERVICES AND ALL OUTPUT ARE PROVIDED "AS IS" AND "AS AVAILABLE." TO THE FULLEST EXTENT PERMITTED BY LAW, PAC-DENT DISCLAIMS ALL WARRANTIES, EXPRESS OR IMPLIED, INCLUDING WARRANTIES OF MERCHANTABILITY, FITNESS FOR A PARTICULAR PURPOSE, TITLE, NON-INFRINGEMENT, AND ACCURACY. WE DO NOT WARRANT THAT THE SERVICES WILL BE UNINTERRUPTED OR ERROR-FREE, THAT OUTPUT WILL BE CLINICALLY SUITABLE OR WILL FIT ANY PATIENT, OR THAT FILES WILL NEVER BE LOST. YOU ARE RESPONSIBLE FOR KEEPING YOUR OWN COPIES OF IMPORTANT FILES.

12. Limitation of Liability

TO THE FULLEST EXTENT PERMITTED BY LAW, PAC-DENT AND ITS AFFILIATES, OFFICERS, EMPLOYEES, AND SUPPLIERS WILL NOT BE LIABLE FOR ANY INDIRECT, INCIDENTAL, SPECIAL, CONSEQUENTIAL, EXEMPLARY, OR PUNITIVE DAMAGES, OR FOR ANY LOSS OF PROFITS, REVENUE, DATA, OR GOODWILL, ARISING OUT OF OR RELATING TO THE SERVICES OR THESE TERMS, EVEN IF ADVISED OF THE POSSIBILITY OF SUCH DAMAGES. OUR TOTAL LIABILITY FOR ALL CLAIMS ARISING OUT OF OR RELATING TO THE SERVICES OR THESE TERMS WILL NOT EXCEED THE GREATER OF (A) THE AMOUNTS YOU PAID US FOR THE SERVICES IN THE 12 MONTHS BEFORE THE EVENT GIVING RISE TO THE CLAIM, OR (B) ONE HUNDRED U.S. DOLLARS (US $100). THESE LIMITATIONS APPLY TO ALL THEORIES OF LIABILITY AND EVEN IF A REMEDY FAILS OF ITS ESSENTIAL PURPOSE.

13. Indemnification

You will defend, indemnify, and hold harmless Pac-Dent and its affiliates, officers, and employees from and against any claims, damages, losses, and expenses (including reasonable attorneys' fees) arising out of (a) Your Content, including any claim that you lacked the right or consent to provide it; (b) your clinical use of Output or treatment of patients; or (c) your violation of these Terms or applicable law.

14. Governing Law

These Terms are governed by the laws of the State of California, without regard to its conflict-of-laws rules, and, where applicable, the Federal Arbitration Act. Subject to Section 15, the state and federal courts located in Orange County, California have exclusive jurisdiction over any dispute not subject to arbitration, and you and Pac-Dent consent to that jurisdiction.

15. Dispute Resolution and Arbitration

Informal resolution

Before starting arbitration, the party with the dispute must send the other a written notice describing the dispute and the relief sought (for notices to us, by email to support@rodinworks.com). The parties will try in good faith to resolve the dispute within 60 days.

Binding arbitration

Any dispute, claim, or controversy arising out of or relating to these Terms or the Services that is not resolved informally will be resolved by binding arbitration administered by the American Arbitration Association ("AAA") under its Commercial Arbitration Rules, before a single arbitrator, in Orange County, California, or by video conference if the parties agree. Judgment on the award may be entered in any court of competent jurisdiction.

Exceptions

Either party may bring an individual claim in small claims court, and either party may seek injunctive or other equitable relief in court to protect its intellectual property or confidential information.

Class action and jury waiver

YOU AND PAC-DENT AGREE THAT EACH MAY BRING CLAIMS ONLY IN AN INDIVIDUAL CAPACITY AND NOT AS A PLAINTIFF OR CLASS MEMBER IN ANY PURPORTED CLASS, CONSOLIDATED, OR REPRESENTATIVE PROCEEDING, AND EACH WAIVES THE RIGHT TO A JURY TRIAL. The arbitrator may not consolidate claims of more than one party. If this class action waiver is found unenforceable as to a claim, that claim must be decided in court and not in arbitration.

Severability

If any part of this Section 15 is found unenforceable, the remainder will continue to apply.

16. Changes to These Terms

We may update these Terms from time to time. We will post the updated Terms on this page and change the effective date above. If we make material changes, we will notify you by email or through the Services before the changes take effect. Your continued use of the Services after the changes take effect means you accept the updated Terms. Changes do not apply retroactively to disputes of which we already had notice.

17. General

These Terms, together with our Privacy Policy, any BAA, and any order or plan terms shown at checkout, are the entire agreement between you and Pac-Dent regarding the Services. If any provision is found unenforceable, the remaining provisions remain in effect. Our failure to enforce a provision is not a waiver. You may not assign these Terms without our consent; we may assign them in connection with a merger, acquisition, or sale of assets. Neither party is liable for delays caused by events beyond its reasonable control. We may send you notices by email to the address associated with your account or through the Services.

18. Contact Us

Questions about these Terms can be sent to Pac-Dent, Inc. at: